Payments & Shipping · Beginner

Payments and payouts

How money moves from a customer to your bank account, and what to check first when something looks wrong.

By The Community E-commerce Team · Published · 3 min read

Taking payments

Customers pay at your checkout. Funds are held by your payment provider and paid out to your bank on a schedule.

Payout timing

Most providers pay out on a rolling schedule after an initial holding period for new accounts.

Refunds

Refunds are issued against the original payment. Processing fees are usually not returned.

Common issues

If a payment fails, check that your provider account is fully verified, that your business details match your bank, and that your account is not in review.

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