The community
The fastest answer for anything practical: pricing, couriers, photography, marketing, supplier terms. Merchants who solved it recently usually reply within hours.
Open the communityHelp Centre
Answers first, and a real person when you need one.
Three ways to get unstuck: the merchant community for practical trading questions, the Academy and guides for learning a topic properly, and our support team for anything account, billing or platform related.
Support channels
Where to ask, and what for
Academy and guides
Structured courses and written guides that cover launching, selling and growing step by step, so you can learn the whole topic rather than patch one problem.
Browse the AcademyOur support team
For account access, billing, domains, provisioning and anything platform-side that a merchant cannot resolve themselves. Reached through the contact form or your dashboard.
Contact supportBrowse by topic
Everything the help centre covers
Each topic covers the whole journey — setup, day-to-day running and the awkward edge cases.
Account and access
- • Creating an account and signing in
- • Resetting a forgotten password
- • Adding team members and choosing their permissions
- • Changing your email, name or notification settings
Stores and setup
- • Creating a store and choosing your industry and design
- • What happens during store provisioning and how long it takes
- • Editing pages, navigation and branding after launch
- • Adding a second or third store on your plan
Products and catalogue
- • Adding products, variants, images and stock levels
- • Building collections and category navigation
- • Bulk product uploads and large catalogues
- • Digital products, dropshipped items and print on demand
Payments and orders
- • Connecting payments and understanding payouts
- • Processing, refunding and cancelling orders
- • Taxes, receipts and order notifications
- • Failed payments and chargebacks
Shipping and delivery
- • Setting rates by weight, price or destination
- • Free shipping thresholds and local collection
- • Marking orders dispatched and sharing tracking
- • Returns handling and refund policy
Domains and email
- • Your free platform address and when it goes live
- • Connecting a domain you already own
- • DNS records, verification and SSL certificates
- • Using a branded email address with your store
Billing and plans
- • Plan limits: 1, 3 and 10 stores
- • Switching between monthly and yearly billing
- • Changing currency between USD, GBP and EUR
- • Upgrading, downgrading, invoices and cancellation
Done-For-You and community
- • What each build package includes and how long it takes
- • What we need from you before a build starts
- • Community guidelines and moderation
- • Reporting a post, listing or member
Looking for step-by-step instructions? The knowledge base and how-to articles go deeper on each of these.
Your business doesn't have to be built alone.
Build your store, join the community and start creating your next opportunity.